ServSafe 5th Edition General Questions

Q: When will the ServSafe Fifth Edition materials be available?

ServSafe Instructor Deluxe CD-ROM (IG5)                                                            March 3      978-1-58280-228-9

ServSafe Essentials, Fifth Edition, Spanish with Exam Answer Sheet (ESX5SP)     June

ServSafe Instructor CD-ROM, Spanish                                                                 June

The Employee Guide will be updated and available in April, 2008. We are expanding the employee-training program and will have more details in the near future.

Providing ServSafe students with the best opportunity to successfully acquire the knowledge, skills and abilities they need to serve food safely and protect the general public from foodborne illness comes with the current information.

Updating our training materials every two years with each FDA Food Code or supplement release helps provide students with the most current food safety information they need to know to prepare for an ANSI-CFP accredited exam and successfully perform on their job.

We are committed to developing training materials that help to make the content easier to read, digest, retain and apply on the job. Both the ServSafe Essentials book and supporting Instructor materials were redesigned for the Fifth Edition to serve the needs of the changing workplace including a more diverse workplace, varied foodservice experience, tighter labor markets and tighter training schedules. The Fifth Edition helps to deliver training more effectively and efficiently than before.

Please keep in mind that the Fourth Edition textbooks will no longer be available for sale after March 3, 2008. We will have a limited supply to help round out classes, but only while supplies last.

We strongly encourage all instructors to commit to teaching our foodservice managers the most current information which is now found in ServSafe Fifth Edition.

ServSafe Fourth edition textbooks and Instructor materials in English will be available until March 3^rd. For all other products, please refer to the Fifth Edition availability schedule on page 1. Fourth Edition materials are sold up to the day that the fifth edition products are released.

A small quantity will be available until supplies last to help “round out” classes for those only needing a handful of books. In other words, if you have 12 students attending a class, but only 10 books on hand, you can purchase an additional 2 books to round out your class. Please call Customer Service at (800)765-2122, ext. 701 for assistance.

Our normal return policy applies. Returns are only allowed within 30 days from the date of the invoice. You must call our Customer Service Department for a return authorization number before you ship your product back to us. Online courses and exams are not returnable.

If your purchase was within 30 days, the normal return policy applies. Products returns must be made within 30 days from the date of invoice. Call National Restaurant Association Solution’s Customer Service before you ship the product. All returned materials must have a Return Authorization Number assigned by NRA Solution’s Customer Service Department BEFORE they’re shipped back to us. Customer Service may be reached at (800) 765-2122, ext. 701.

If you made the purchase more than 30 days ago, rest assured these products still deliver very effective food safety training to prepare your students for ANSI-CFP accredited exams. Since only the Fifth Edition will be sold starting March 3, 2008, here’s what you can do in the short term to help start your transition into using ServSafe Fifth Edition.

Download the “What’s New in the ServSafe Fifth Edition” that highlights the FDA Food Code updates and other content changes that ServSafe students will learn from ServSafe Fifth Edition. This document will be available in the Instructor Resource Center on www.ServSafe.com after February 19, 2008.

SERVSAFE ESSENTIALS, FIFTH EDITION

The new ServSafe Essentials, Fifth Edition has been redesigned and is ideal for one- or two-day classroom instruction and certification. It builds upon an established track record of superior training and a heighted awareness of foodborne illness prevention with the latest scientific best practices and proven instructional design techniques. The new enhancements work together to improve training, lessen student’s intimidation, provide means for greater comprehension and better application, helping students to prepare for the exam and ultimately helping to increase food safety back in the operation.

• Based on a new job task analysis (JTA) reflecting the current science, knowledge, skills and abilities a manager must know to keep food safe and protect the public from foodborne illness
• Based on the 2007 Supplement to the 2005 FDA Food Code
• Easy to read, digest and retain content
• Keeps learners focused on critical concepts
• Motivates students and helps them grasp content
• Engages students, aids long term retention and increases on the job application
  
  For a sample chapter of the new ServSafe Essentials, Fifth Edition, please visit www.ServSafe.com/edition5

Yes. The cases for ServSafe Essentials contains 16 books, the same as it was with the Fourth Edition.

320 pages

Yes. The book is almost 100 pages less than the Fourth Edition. This resulted from changes in the JTA as well as applying a design that helped to reduce repetition without removing any essential content. 

One example is the temperature receiving criteria for receiving food in Chapter 6. To better align with the JTA and the FDA Food code, a manager now only needs to know the temperature receiving criteria for food in general terms, rather than specific types of food. Another reduction was the result of removing the Take-it-Back sections that appear at the end of each chapter. These are available for free to download at the Food Safety Resource Center on www.ServSafe.com.

ServSafe Essentials, Fifth Edition with exam answer sheet (ESX5) - $69.30                    

ServSafe Essentials, Fifth Edition with exam answer sheet, Case of 16 (ESX5CS) - $1,108.80     

ServSafe Essentials, Fifth Edition with online exam voucher (ESV5) - $68.00

ServSafe Essentials, Fifth Edition without exam answer sheet (ES5) - $50.50

ServSafe Essentials, Fifth Edition without exam answer sheet, Case of 16 (ES5CS) - $808.00

SERVSAFE COURSEBOOK, FIFTH EDITION

Delivering comprehensive training of key food safety concepts, this book is the ideal solution for the academic setting, multiple-day training or individuals in need of more extensive food safety training. The content in ServSafe Coursebook goes beyond the principles found in ServSafe Essentials and adds greater depth and breadth of food safety practices by featuring expanded sections on food defense, high-risk populations, active managerial control, and crisis management. Based on a new job task analysis revised exclusively for the Fifth Edition, the book reflects the latest updates to the FDA Food Code, new science-based and industry best practices and prepares students for the ServSafe Food Protection Manager Certification Exam.

• New job task analysis (JTA) reflecting the current science, knowledge, skills and abilities a manager must know to keep food safe and protect the public from foodborne illness
• 2007 Supplement to the 2005 FDA Food Code
• New photography shown from manager's point of view helps them to better relate to concepts
• New expanded active managerial control information on controlling risks
• New expanded information on the CDC five most common risk factors contributing to foodborne illness
• Exclusive section on addressing food defense threats in your operation
• Revised crisis management section including how to prepare and respond to a crisis
• Updated resources exclusive to ServSafe Coursebook

Note: The layout of the ServSafe Coursebook has kept its narrative layout similar to Fourth Edition.

Yes. The cases for ServSafe Coursebook contains 12 books, the same as it was with the Fourth Edition.

452 pages

ServSafe Coursebook, Fifth Edition with exam answer sheet (CBX5) - $85.00                 

ServSafe Coursebook, Fifth Edition with exam answer sheet, Case of 12 (CBX5CS) - $1020.00    

ServSafe Coursebook, Fifth Edition with online exam voucher (CBV5) - $83.50

ServSafe Coursebook, Fifth Edition without exam answer sheet (CB5) -    $63.00

ServSafe Coursebook, Fifth Edition without exam answer sheet, Case of 12 (CB5CS) - $756.00

INSTRUCTOR TOOLS, FIFTH EDITION

The CD-ROM will have a special promotion price of $154 through May 30, 2008. Additional discounts do apply.

The Instructor materials have been redesigned. The ServSafe Fifth Edition’s Instructor Deluxe CD-ROM features a brand new Leader’s Guide enabling the instructor to deliver more content in less time. This step-by-step guide helps to make it easier for both new and experienced instructors to bring food safety concepts to life, better engage learners, ultimately helping them to perform better on the job.

• New and improved Leader’s Guides provides the roadmap for delivering training through a combination of lecture, activities and videos. Each option is available for both one- and two-day/extended training classes.
• Video-Based Leader’s Guide – Designed for use with ServSafe videos

Provides the roadmap for delivering training with the use of ServSafe videos. It is an effective approach that blends video presentation, lecture and activities in a way that constantly engages the learner with food safety content. The videos allow the Instructor to bring the kitchen environment into the classroom to clearly demonstrate key concepts.

• Activity-Based Leader’s Guide – Designed for use without ServSafe videos

Provides the roadmap for delivering activity-based training without the use of ServSafe videos. It is an effective approach that immerses learners in activities that constantly engage them with the food safety content. The built-in activities make it easy for the instructor to facilitate learner’s incoming knowledge, impart knowledge, build skill, and test outgoing knowledge.

• Instructor training tips
• What’s New in the Fifth Edition
• 40-question practice exam and answer key
• Answer Keys to all ServSafe Essentials and ServSafe Coursebook activities
• Quizzes
• Case Studies and Real-world scenarios
• Links to key ServSafe resources

You will find that the new materials are user friendly and greatly enhance the classroom experience. The Instructor’s agenda and lesson plan, now called the Leader’s Guide, have been redesigned and will be available exclusively on the Instructor Deluxe CD-ROM. This new Leader’s Guide, along with supplemental Microsoft^® Power Point^® presentation and activities, will serve as a key roadmap for a blended learning approach that includes the lecture, videos and exercises helping students to better grasp, retain & apply what they have learned.

The new Leader’s Guide will also help you to easily transition from the Fourth Edition to the Fifth Edition as it provides a step-by-step approach for delivering ServSafe training.

The Instructor Complete Toolkit will have a special promotional price of $204 through May 30, 2008.

• One Instructor Deluxe CD-ROM (IG5) (Includes new Leader’s Guide, supplemental Microsoft^® PowerPoint^® presentation, activities, Food Safety Showdown! Game, practice exams, and more)
• One ServSafe Essentials, Fifth Edition text only (ES5)
• One ServSafe Coursebook, Fifth Edition text only (CB5)

BENEFIT: A savings of $63 off the retail price if all components were purchases separately

The Instructor Complete Toolkit will have a special promotional price of $174 through May 30, 2008.

• One ServSafe Instructor Deluxe CD-ROM (IG5) (Includes new Leader’s Guide, Microsoft^® PowerPoint^® presentation, Food Safety Showdown! Game, and more)
• One ServSafe Essentials, Fifth Edition text only (ES5)

BENEFIT: A savings of $30 off the retail price if all components were purchases separately

No, the English version of the Basic CD-ROM has been discontinued. This product previously included only the PowerPoint Presentation and Food Safety Showdown! Game. With the new teaching method using either video-based or activity-based Leader’s Guide, there is no longer a full PowerPoint available to cover 100% of the topics in the course. An instructor needs all the components, which are available on the Deluxe CD-ROM, to deliver ServSafe training.

Q. I just bought videos this past year? Can I use them with the Fifth Edition?

Yes. The ServSafe videos released in June 2007 were created with the foresight of the Fifth Edition. The new Video-Based Leader’s Guide was built using the current videos.

There will be minor content edits made to the videos later in 2008 to better align them with the new food code and the JTA. We will communicate these specific changes at a later date.

EXAMS, ANSWER SHEETS AND CERTIFICATES

The ServSafe Food Protection Manager Certification Exam will be updated to reflect the new ServSafe job task analysis (JTA) as well as the 2007 Supplement to the 2005 FDA Food Code on April 1, 2008.

Yes. Effective April 1, 2008, our written exam will be updated and available in English, Spanish, Chinese, Korean, Japanese and French Canadian. The online format is available in English, Spanish and Chinese.

No. The answer sheet is not materially changing and can continue to be used.

No design changes are being made at this time. Any changes are minimal and business related.

The Job Task Analysis is the foundation upon which the ServSafe program is built.  A committee of food safety professionals representing foodservice, regulatory and academic interests develop the knowledge, skills, and abilities required by today’s person-in-charge in foodservice operations to serve food safely.  Industry users and food safety experts validate the tasks created by the committee to ensure they represent what the person-in-charge needs to know to serve food safely and protect the public from foodborne illness.

A nominal price increase will take effect in textbooks and exams as of March 3, 2008. This increase will help offset various operating costs. New pricing is as follows:

ServSafe Essentials, Fifth Edition with exam answer sheet (ESX5)                                  $69.30             

ServSafe Essentials, Fifth Edition with exam answer sheet, Case of 16 (ESX5CS)            $1,108.80         

ServSafe Essentials, Fifth Edition with online exam voucher (ESV5)                              $68.00

ServSafe Essentials, Fifth Edition without exam answer sheet (ES5)                                $50.50

ServSafe Essentials, Fifth Edition without exam answer sheet, Case of 16 (ES5CS)          $808.00

ServSafe Coursebook, Fifth Edition with exam answer sheet (CBX5)                                $85.00             

ServSafe Coursebook, Fifth Edition with exam answer sheet, Case of 12 (CBX5CS)          $1020.00          

ServSafe Coursebook, Fifth Edition with online exam voucher (CBV5)                             $83.50

ServSafe Coursebook, Fifth Edition without exam answer sheet (CB5)                               $63.00

ServSafe Coursebook, Fifth Edition without exam answer sheet, Case of 12 (CB5CS)         $756.00

Online exam seat registration number, electronic (SSONLINEX)                                         $36.00

There will be no price increase for any of the following products:

ServSafe Instructor Complete Toolkit (TLK5)                                                                     $229.00

ServSafe Instructor Essentials Toolkit (TLKES5)                                                               $199.00

ServSafe Instructor Deluxe CD-ROM (IG5)                                                                        $179.00

Yes! We have worked with the Cleveland Sight Center since 1999 who makes ServSafe books available for the visually impaired. We are currently in the process of working with them to translate the Fifth Edition books.  As of right now, the ServSafe Fourth Edition is available on cassette tape and can be purchased directly from the Cleveland Sight Center

Textbooks for the visually impaired:

ServSafe textbooks can be purchased in Braille, large print and Audio format.

Audio cassettes of ServSafe Coursebook, Fourth Edition sell for $32.

Audio cassettes of ServSafe Essentials, Fourth Edition sell for $22.

For more information, contact:

kmassey@clevelandsightcenter.org

www.clevelandsightcenter.org

We also offer Exam Accommodations for the visually impaired. An accommodation may be requested by completing the Exam Accommodation Request Form.